How can I fix a "Failing" status?

A "Failing" status indicates that Plotly Cloud was able to build your app but unable to run it. Although Plotly Cloud will keep trying to run your app, this status usually indicates a problem with your app.

To troubleshoot a "Failing" status:

• Go to your app Settings and view its runtime logs.

• Try to run your app locally and compare the result with the runtime logs in Plotly Cloud.

  • If both the runtime logs and the output in your terminal display the same error, there is likely a problem in the app code.

  • If your app successfully runs locally, then the issue is likely caused by a difference in environments. For example, do you have environment variables defined locally that the app doesn't have access to when it tries to run in Plotly Cloud? You can add any environment variables that your app depends on in Settings > General.