Plotly Studio known issues

Written By Nathan Drezner

Last updated 3 months ago

Plotly Studio Hangs at Startup

Plotly Studio may hang on the initialization screen when launching the application. This issue has been observed on both Mac and Windows operating systems.

Known Workarounds:

  • Attempt to restart Plotly Studio to determine if the issue persists.

  • If you are a Windows user, please ensure you have installed the C++ Redistributable. You can find the latest supported version at: https://learn.microsoft.com/en-us/cpp/windows/latest-supported-vc-redist?view=msvc-170

  • If you are using Plotly Studio in an enterprise network setting, you may need to have your IT department grant explicit access to both Plotly Studio and UV.

App, Component, and Theme Previews Do Not Update

When editing components or the theme within Plotly Studio, you may occasionally encounter an issue where your changes are not immediately reflected in the component, app, or theme previews. This can make it seem as though your edits have not been saved or applied successfully. Note we have also observed a separate issue where the global filter labels are inadvertently hidden, but following the same workaround below will also fix that issue.

Workaround: To refresh the preview and display your latest changes, navigate to the App Summary screen. From there, locate and press the "Stop Preview" button, followed by the "Start Preview" button. This action will often force the application to re-render, making your edits visible.

Layout Editing Has No Preview

When attempting to edit the layout of your application, you won't see a preview of the layout, this is intentional. Note that you will need to make code changes to update the layout in the current version of Plotly Studio. We intend to introduce a more intuitive layout editor in a future release.

Failed to Generate App Outline

Users may encounter an error message stating, "An error occurred while generating the outline. Please try again." This issue typically arises when Plotly Studio misinterprets the provided data, often due to specific data characteristics.

Workarounds:

  • Ensure data has relatively few sparse rows: Plotly Studio may struggle to generate an accurate app outline if the input data contains a significant number of rows with missing or null values across many columns. Consider cleaning your data to reduce sparsity before attempting to generate the outline.

  • Remove any columns with escaped commas and special characters: Escaped commas and special characters within your data columns can sometimes lead to misinterpretation by Plotly Studio's parsing mechanisms, causing the outline generation to fail. Inspect your data for such instances and remove or reformat these columns as needed.

Windows SmartScreen Warning During Installation

Some Windows users may encounter a warning from Windows SmartScreen during the installation of Plotly Studio, stating that the installer is from an "unknown publisher" or is "potentially malicious" and "unsigned." This is a known issue specific to the Windows operating system.

Workarounds:

Currently, there are no specific workarounds to prevent this warning from appearing. However, you can proceed with the installation by instructing Windows to run the installer anyway. The exact steps may vary slightly depending on your Windows version and specific security settings, but generally involve:

  1. Clicking "More info" on the SmartScreen warning dialog.

  2. Selecting "Run anyway" to bypass the warning and continue with the installation.

Important Note: Proceed with caution, and only proceed with these steps if you have downloaded the Plotly Studio installer from an official and trusted source (e.g., the Plotly Studio website or a verified download link provided by Plotly).

Editing a Component Yields "Regeneration Failed" Error

When making an edit to a component, you may experience a lengthy loading time accompanied by a "Regeneration failed" error message. While the component typically renders correctly despite the error, the message itself may persist.

Workarounds:

  • Navigate to the "Specification" tab and then back to the "Preview" tab within the component editor.

  • Stop and restart the app preview to ensure the changes take effect.

  • If the component displays correctly, you can safely disregard the "Regeneration failed" error message.

Authentication Handshake Issues on Windows

Some users on the Windows platform have reported that the authentication hand-off between Plotly Studio and their web browser (specifically observed in Chrome and Edge) results in an "Authentication Failed" message. This prevents successful login and access to Plotly Studio.

Known Workarounds: None

Can't Install Libraries from PyPI

Plotly Studio currently does not allow the user to install packages from PyPI. This can prevent certain analytical operations or visualizations from being performed.

Workarounds: None. We are actively developing a dependency management user interface (UI) that will launch after GA in September, enabling users to manage and install required packages.

Unable to Delete a Project

When attempting to delete a project from the project card, users may encounter an error message stating "Failed to delete project." The project will remain visible and not be deleted. This issue was observed on the PC operating system.

Known Workarounds: None